Privacy policy

This Privacy Policy explains how Galactic Wins Casino (“we”, “us”, “our”) collects, uses, stores, and shares personal information when you access our website, create an account, use our services, or communicate with us. We are committed to handling personal information transparently and securely, and we aim to follow the Privacy Act 2020 principles in New Zealand.

1) Who we are

Galactic Wins Casino is an online entertainment platform. For privacy questions, requests, or complaints, you can contact us at:
Email: privacy@[yourdomain].com
Address: [Insert business address]
Response time: We aim to respond within a reasonable timeframe and will verify your identity before fulfilling certain requests.

2) What information we collect

We may collect information in three main ways: (a) information you provide, (b) information collected automatically, and (c) information from third parties (where permitted).

A. Information you provide to us

• Account data: name, date of birth, username, password, email address, phone number.
• Verification/KYC data (where required): identity documents, proof of address, age verification details.
• Payment data: payment method details (often handled by payment providers), transaction IDs, deposit/withdrawal history.
• Support communications: messages you send to customer support, chat logs, emails, call summaries (if applicable).
• Responsible gambling information (if you choose to provide it): self-exclusion requests, limit settings, and related communications.

B. Information collected automatically

• Device and technical data: IP address, device ID, browser type, OS, language, time zone, and crash logs.
• Usage and gameplay data: pages visited, clicks, session duration, game activity, bets/spins history, bonuses used, and feature interactions.
• Security signals: suspected fraud patterns, unusual login events, and risk scoring used to protect users and the platform.

C. Information from third parties (where permitted)

• Payment providers: confirmation of payment status, chargeback information, transaction references.
• Identity verification services: validation results (e.g., pass/fail or match confidence) and verification metadata.
• Analytics and fraud-prevention vendors: aggregated signals to detect bots, abuse, and account takeover attempts.

3) Why we collect and use your information

We use personal information for legitimate operational purposes, including:

1. Providing the service: account creation, authentication, gameplay functionality, processing deposits/withdrawals.
2. Verification and compliance: confirming age and identity, preventing prohibited access, meeting legal obligations.
3. Security and fraud prevention: protecting accounts, detecting suspicious behavior, preventing payment fraud.
4. Customer support: resolving issues, responding to requests, improving support quality.
5. Responsible gambling tools: applying limits you request, managing self-exclusion or cooling-off requests, and offering support resources.
6. Website performance: analytics to improve site stability, speed, and user experience.
7. Marketing (where allowed): sending promotions if you opt in (and letting you opt out any time).

We aim to collect only what is necessary for these purposes and to use it in ways that are transparent and proportionate, reflecting the Privacy Act’s principles on collection and use.

4) Cookies and similar technologies

We use cookies, pixels, and similar tools to:

• keep you signed in,
• remember preferences,
• prevent fraud and abuse,
• measure site performance,
• (if enabled) deliver marketing and retargeting.

You can usually control cookies through your browser settings. Some cookies are essential—disabling them may affect site functionality.

5) Responsible gambling and harm minimisation

We support safer play features such as:

• deposit limits, loss limits, session time reminders,
• reality checks,
• cooling-off periods and self-exclusion (where available).

If you need support, New Zealand provides independent resources for gambling harm education and services.6) How we share your information

We do not sell your personal information. We may share information only as needed for the purposes described above:

A. Service providers (processors)

We may share data with vendors that help us operate, such as:

• hosting and infrastructure providers,
• payment processing providers,
• identity verification and fraud prevention partners,
• analytics providers,
• customer support tools.

These providers are required to handle data securely and only for the services they provide to us.

B. Legal and regulatory disclosure

We may disclose information if required to comply with applicable laws, lawful requests, court orders, or to protect rights, safety, and the integrity of our platform.

C. Business transfers

If we are involved in a merger, acquisition, or asset sale, personal information may be transferred as part of that transaction, subject to confidentiality protections.

7) International data transfers

Your information may be processed in countries outside New Zealand (for example, where our vendors or servers are located). Where we transfer data internationally, we take steps to ensure appropriate safeguards are in place, consistent with privacy obligations and security expectations.

8) Data retention

We keep personal information only as long as necessary for:

• service delivery,
• legal/regulatory requirements,
• security and fraud prevention,
• dispute resolution and enforcement of terms.

Retention periods vary by data type. For example:

• account and transaction data may be retained longer to meet legal, audit, and anti-fraud needs,
• marketing preferences are kept until you unsubscribe or request deletion (subject to legal limits),
• support logs may be retained for quality and dispute handling.

9) Security measures

We use administrative, technical, and organizational measures to protect personal information, such as:

• encryption in transit (TLS) and, where appropriate, encryption at rest,
• access controls and least-privilege permissions,
• monitoring for suspicious activity,
• secure development practices and patch management.

No method of storage or transmission is 100% secure, but we work continuously to reduce risk.

10) Your rights and choices

Depending on your location and applicable law, you may have rights to:

• access your personal information,
• correct inaccurate or incomplete information,
• request deletion (where applicable and not restricted by legal obligations),
• object to or restrict certain processing,
• opt out of marketing at any time.

New Zealand’s privacy framework includes rights to access and correction under the Privacy Act 2020.

To protect your account, we may ask for identity verification before acting on requests.

11) Children and age restrictions

Our services are not intended for minors. We do not knowingly collect personal information from individuals who are under the legal gambling age applicable to them. If you believe a minor has provided us information, contact us and we will take appropriate steps.

12) Third-party links

Our site may include links to third-party websites. Their privacy practices are governed by their own policies, not ours.13) Marketing preferences

If you opt in, we may send promotional communications (email/SMS/push). You can opt out:

• via the unsubscribe link in emails,
• by changing notification settings in your account,
• or by contacting support.

We may still send essential service messages (e.g., security alerts, account notices).

14) Automated decision-making and profiling

We may use automated systems to detect fraud, prevent abuse, and protect platform integrity (e.g., risk scoring). Where such decisions significantly affect you, we aim to provide meaningful review options when appropriate and practical.

15) How to contact us or complain

If you have questions or concerns:

• Email: privacy@[yourdomain].com
• Support: support@[yourdomain].com

If you are in New Zealand and believe your privacy rights have been breached, you can contact the Office of the Privacy Commissioner for guidance.

16) Updates to this policy

We may update this policy to reflect changes to our practices, technology, or legal requirements. We will post the updated version with a new “Effective date.” Continued use of the service after updates means you accept the revised policy where permitted by law.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Galactic Wins Casino collects, uses, or protects your personal information, you are welcome to contact us using the details below.

We encourage users to reach out if they wish to:

• request access to or correction of personal data,
• ask questions about data processing or retention,
• update communication or marketing preferences,
• raise concerns related to privacy or data security,
• obtain further clarification about this Privacy Policy.

Contact Details

• Website:
  https://galacticwinscasino-nz.com
• Phone:
  +64 21 456 7890
• Email:
  [email protected](or another designated privacy contact email, if applicable)

We aim to review and respond to all privacy-related enquiries within a reasonable timeframe. For security reasons, we may need to verify your identity before processing certain requests.

If you are located in New Zealand and believe that your privacy rights have not been adequately addressed, you may also seek guidance from the Office of the Privacy Commissioner of New Zealand.